FAQs
“Pre-pooing” is the process of applying a treatment to your hair before the actual detangle and shampoo process
. This reconstructing treatment provides your hair with a protective layer of natural oils, which soften and allows the strands to glide pWhat is a pre-poo? ast each other a lot easier.
When detangling on dry hair, shed hairs usually become entangled in your new growth causing unnecessary breakage. By pre-pooing and detangling together you help to gently remove shed hair that has accumulated, (especially if you have been wearing protective styling,) which allows you to see your true growth potential.
When detangling on dry hair, shed hairs usually become entangled in your new growth causing unnecessary breakage. By pre-pooing and detangling together you help to gently remove shed hair that has accumulated, (especially if you have been wearing protective styling,) which allows you to see your true growth potential.
After. When you pre- poo your hair, you are essentially pre-treating it, so to speak. The oils and butters condition and create a protective barrier over tresses, as you wash.
Your hair will be noticeably softer, shinier, and more manageable immediately after first use. In order to promote healthy hair growth, retain length, restore moisture, thickness, and strengthen long term you need to establish a regime and stick to it. Patience and consistency is key! Your hair will grow at its own pace, but you can expect to see noticeable results within 2 months of consistent use.
Yes. Your order can be custom made. Be sure to select the “Custom Order” option before you checkout. If you already placed an order and forgot to include your allergy, please contact customer service with contact info and order number as soon as possible.
Our products contain no harmful or hazardous ingredients. We have many customers who are parents, and love these products for their little one! Just be sure to review our ingredients list to make sure your child isn’t allergic to anything we use.
Yes. My handmade treatments are formulated with only the finest quality natural ingredients, so there are no negative side effects, no matter what your hair type is! You should only use our products with caution, if you have an allergy to one of our listed ingredients.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
We make our products in small batches to insure freshness and quality. We do our best to ship all orders within 7 business days, but your order may ship sooner. Business days do not include holidays or weekends.
Once your order is placed there is a mandatory 24-48 hour payment processing period. Once your processing period clears, your business days will begin.
PLEASE BE ADVISED: DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. Under these circumstances, shipping can take up to 10 business.
Once your order is placed there is a mandatory 24-48 hour payment processing period. Once your processing period clears, your business days will begin.
PLEASE BE ADVISED: DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. Under these circumstances, shipping can take up to 10 business.
Shipping is determined by weight, starting at $7 for US shipments and $9 for US territories and military bases.
Unfortunately, we cannot change your mailing address once your order is placed. Please contact customer service immediately so we can cancel your order.
You will automatically receive an email with tracking information once your shipping label is created. Expect delivery 4-7 days after label is created.
Since we prioritize shipping freshly made products, it can take up to 7 business days for us to make and ship your order. Once we create a shipping label for your order, you will automatically receive an email notification. When your package is scanned into the USPS system it will begin to update. Be advised it can take 24 -48 hours for USPS scans to show up, but your item will deliver.
We are not responsible for damaged, lost, or stolen packages. If your tracking information states your package was delivered to your address, you must contact the United States Postal Service directly at
1-800-ASK-USPS 1-(800-275-8777) to file a claim using your tracking number and invoice.
Unfortunately, once order is placed we cannot cancel or refund the order. Please carefully review your order before confirming your purchase.
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